Returns & Refunds Policy

Due to the perishable nature of coffee, we cannot accept returns on roasted beans; however, we are committed to ensuring you love every cup and will offer a replacement or credit if you are unsatisfied with your order.

Return Process

• 1.
  Contact Our Team

  Email our support team within 14 days of receiving your order with your order number and the reason for your request.

• 2.
  Provide Order Details

  Include photos of the packaging and the roast date on the bag to help our quality control team investigate any issues.

• 3.
  Review Process

  Our roasters will review your feedback to determine if the product was damaged during transit or if it meets our flavor profile standards.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement bag immediately.